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The latest reports from users having issues in Boston come from postal codes 02127, 02128, 02118, 02293, 02210, 02113, 02215 and 02119.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 125,544 ratings
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Problems in the last 24 hours in Boston, Massachusetts
The chart below shows the number of Comcast Xfinity reports we have received in the last 24 hours from users in Boston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map Near Boston, Suffolk County, Massachusetts
The most recent Comcast Xfinity outage reports came from the following cities:Cambridge, Boston, Medford, Arlington, Newton, Brighton, Lynn, Chelsea, Jamaica Plain, Somerville, Stoneham, Salem, Brookline, Dorchester and Everett.
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| City | Problem Type | Report Time |
|---|---|---|
 Cambridge | TV | |
| Boston | TV | |
| Boston | Internet | |
| Boston | Internet | |
| Medford | ||
| Boston | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports Near Boston, Massachusetts
Latest outage, problems and issue reports in Boston and nearby locations:
- Skip Bensley (@SkipBensley) reported fromSalem, Massachusetts
@comcastcares internet down again slow as molasses wth!
- Mark Keaney (@MarkKeaney2pt0) reported fromMarblehead, Massachusetts
@Xfinity help. Your service awful. 4 days. Countless hours on hold. The same answer - we’ll reset your cable. We’ve had crappy pixelated reception for weeks. Help me NOT CUT THE CORD!!!!!
- dave617 (@dave617_) reported fromRevere, Massachusetts
@Xfinity @comcastcares tell me why I have spent 40+ hours of my time, spoken to 25+ different agents, created over 5 tickets over the time period of 2 months to resolve international call fraud on my account...AND IT IS STILL NOT RESOLVED! Instead #xfinity shut off my service.
- Skip Bensley (@SkipBensley) reported fromSalem, Massachusetts
@comcastcares A technician was here and he ruined my service
- 🇵🇷 👁 🇵🇷 (@Jonmicol) reported fromBoston, Massachusetts
@jbrito19 Bro FedEx is the Comcast of the delivery world. They cant even tell you where ur package is and tthey get super rude when u demand to know whats going on like ur bothering them.
- Jurphy (@Jurphy617) reported fromBoston, Massachusetts
The rep then said she can’t do that because we didn’t pay the bill. Worst customer svc ever Not to mention they are liars about not shutting off service. Over an oversight which was paid immediately upon noticing @comcast @Xfinity & all the rep said was sorry but won’t turn it on
- Dave Hunter (@hypnocoach183) reported fromLynn Community Based Outpatient Clinic (CBOC), Massachusetts
@MSNBC Please resolve your chronic broadcast issues. Constant audio and video freezing and interruptions. At times it renders you unwatchable. I'm a @Xfinity customer and it's only happening on @MSNBC. Enough of this garbage!
- Jeremy Scott (@mrjscott1) reported fromBoston, Massachusetts
At this point I might as well cancel my Xfinity TV subscription. I’ve been using other streaming services and I’ve been surviving.
- #ShenequeProctor (@ShenequeProctor) reported fromBoston, Massachusetts
@pplutohub @Xfinity @comcastcares @comcast Back up again. I suspect we may be up and down (or spotty) all day. It does appear mostly fixed for me now though. Wishing you a good day.
- Phil R. (@jinzilla20) reported fromNewton, Massachusetts
@Robert02139 @universalhub One of my coworkers had Comcast internet issues from the TD Garden area earlier this week.
- Maddie Yardley (@maddieyardley) reported fromNewton, Massachusetts
Plz tell me why my internet has never been worse after purchasing the @Xfinity WiFi extenders
- nope (@dont_date_me) reported fromBoston, Massachusetts
well, the @Xfinity @comcast help page is still “loading” a full 29 HOURS since i first tried to access it to cancel my account before moving. bravo, @Xfinity, you are truly committed to making your customers suffer. really the cherry on top of trying to move during a pandemic.
- WhereverIWonder (@greenREVkt) reported fromWeymouth Landing, Massachusetts
@Xfinity I just got a new modem. Still the same issues
- Alexandra Makarewicz (@MomoftheMaks) reported fromWakefield Junction, Massachusetts
@Xfinity leaving after decades of being a customer. #comcastdoesntcare
- Sarah 💜 (@UploadThe100) reported fromQuincy, Massachusetts
I just got my iced coffee for free because I had to wait .03 seconds for him to ring me up b/c he was on the phone trying to calm his mother down about Comcast having to go over their house to help with something. Dude! It’s fine!! Take care of your mother!
- Mark Keaney (@MarkKeaney2pt0) reported fromMarblehead, Massachusetts
@Xfinity your service has GONE TO ****. Multiple resets. Hours on hold. 4 new boxes. I can’t wait to #CutTheCord @netflix @hulu @AppleTV SAVE US FROM THE 90s
- Jurphy (@Jurphy617) reported fromBoston, Massachusetts
@Xfinity @comcast But go figure the Internet still works and all I keep saying is they are updating their boxes but now they are trying to say it’s the bill 40 minutes on the phone with a promise they would never shot anybody off during times like these and yet here we are
- Betsy Sneller (@betsysneller) reported fromSomerville, Massachusetts
In the grand scheme of this pandemic, this is absolutely Not That Bad (tm) but damn @comcast u coulda given a girl some warning. I coulda ordered a new modem like two wks ago and not have to skip a beat.
- Lauren Pespisa (@SplendidSpoon) reported fromBrookline, Massachusetts
I have debugged more bizarre internet issues since the pandemic than I could have imagined. @Comcast should hire me when my unemployment runs out.
- WhereverIWonder (@greenREVkt) reported fromWeymouth Landing, Massachusetts
@Xfinity @comcastcares When I click on the link it's asking me to sign in to my Twitter... But not taking my log in info
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Kevin (@kev7nyny) reported
@Xfinity Today 12/05 I was scheduled to receive new Tech install service. Modem & 2 TVsMy appointment was 12-2At 1:36 I received a call from the technician Jim. He said he was on his way. Would be here in 15-20 mins I confirmed my address and gave him specific directions.
- pablo (@PabloGRadio) reported
Holy **** is it hard to get an xfinity agent on the ******* phone.
- Amelia Phoenix (@superiorknot) reported
@LayerIndustries I ******* hate comcast with a passion for having sh*tty *** internet while advertising the opposite and having sh*tty customer service
- Alex Plitsas 🇺🇸 (@alexplitsas) reported
I’ll be on @TheBennyReport with @bennyjohnson on @newsmax at 7:30 pm EST tonight!DirecTV Ch. 349, Dish Network Ch. 216, Xfinity Ch. 1115, Spectrum, U-verse Ch. 1220, FiOS Ch. 615, Optimum Ch. 102, Cox cable, Suddenlink Ch. 102, CenturyLink 1209, Mediacom Ch. 277, Frontier 615
- #MalikFromTMobile ♓️ (@LifeGoesO_On) reported
@Xfinity @comcast you guys have to really do better than issuing $15 credits to clients when they’ve had issues for a year with little progress & change, ESPECIALLY when it costs the customers their job or to lose money needed to pay bills and other important expenses.
- Holiday Halo ☃️🎄| #NCR Ⓝ (@h4lohawk) reported
@AyoPavi @Xfinity I just got a new one but its so ******* bad
- Sham Chulani (@shamchulani) reported
I recently upgraded my iphone at Xfinity mobile. The existing device is fully paid up and I have been trying to get the unlock code since the past one week. Numerous calls to their call center have just put me on an endless hold. Very poor service xfinity! @xfinitymobile
- Holiday Halo ☃️🎄| #NCR Ⓝ (@h4lohawk) reported
FIX YOUR ******* SERVICE @Xfinity
- Sham Chulani (@shamchulani) reported
After visiting the store, while they also tried to help and said they have reached out to xfinity helpdesk and that they will respond to me, its been 2 days and no call or email received from xfinity as yet!
- Briteiiis (@briteiiis) reported
@VZWSupport I have never experienced such bad customer service in my life. And I have Comcast. They are actually looking good right now for phone service.
